Shipping Policy

Shipping Policy

Welcome to AspenOvations! We are committed to providing you with exceptional products and a seamless shopping experience. This Shipping Policy outlines important information regarding order processing, shipping methods, costs, delivery times, and more.

1. Order Processing

  • Processing Time: All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.​

2. Shipping Rates & Delivery Estimates

  • Domestic Shipping (Within the United States):

    • Standard Shipping: Delivery within 5-7 business days. Shipping charges are calculated at checkout based on order weight and destination.​

    • Expedited Shipping: Delivery within 2-3 business days. Additional shipping charges apply and are calculated at checkout.​

  • International Shipping:

    • Standard International Shipping: Delivery times vary by destination and are estimated between 10-20 business days. Shipping charges are calculated at checkout based on order weight and destination.​

Please note: Delivery times are estimates and may be subject to delays due to customs processing or other unforeseen circumstances.​

3. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.​

  • Certain products may have restrictions due to international laws and regulations. If an item cannot be shipped to your location, you will be notified at checkout.​

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order through our carrier's website.​

5. Customs, Duties, and Taxes

  • AspenOvations is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).​

6. Damages and Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us immediately at gabyvankampen@gmail.com. We will investigate the issue and work towards a satisfactory resolution.​

7. Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy] [link to your return policy].​

8. Changes to This Shipping Policy

  • We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.​

9. Contact Us

  • If you have any questions or concerns about this Shipping Policy, please contact us at:​

    • Email: gabyvankampen@gmail.com